1)Can I pick my order for a physical store or warehouse?
Unfortunately, you cannot pick your order from the storage or a physical store or warehouse. Your order will be sent to you with the method that you have selected.
2)Can the delivery address be different from the payment address?
It is possible to deliver your order in a different address if you have chosen this option during your order. For security reasons must be located in the same country as the billing address
3)Can I receive the order on my working address?
It is possible to deliver your order on the working address if it is not P.O. box. If you want your order to reach on the working address please be sure that will be any receiver in that place at this time.
- Please read the company’s policy regarding the delivery and returning on the following link
1) What is the return procedure for a product?
In case that you are not entirely satisfied with your purchase or the item is not to your taste, you can simply return them within 14 days of dispatch. In case you want to return all of your order, please complete the special Return Form included in the received product's packaging.
You are reminded that when returning a product we must be aware of the invoice number, the product's code as well as your wish for Exchange or Return, so that we may satisfy your request in the most accurate way and as soon as possible.
Note: all items should be returned in their original quality condition and the labels should not have been removed. In case that we notice a non expected default on the item during quality control, will contact you regarding the appropriate procedure.
3)Have you received the returned item?
When the returned product is delivered to our warehouses, you will receive an e-mail informing you of the receipt.
- Please read the company’s policy regarding the returns on the following link